Charging Engineer (L2) Contract
Role & Responsibilites
Responsible for the day-to-day operation and support in charging domain.
• Provide Level 2 support troubleshooting and resolving technical issues related to Diameter,Provisioning on any associated protocols.
• Manage and resolve complex customer issues escalated from the Monitoring support team.
• Monitor and troubleshoot PCRF/OCS related incidents to identify the root cause and ensure swift and effective resolution.
• Perform regular technical analysis to ensure the optimization and quality of the services.
• Collaborate with internal teams, partners, and vendors to resolve escalated technical issues and implement corrective actions.
• Conduct testing and verification of any implemented changes in configurations to ensure they meet regulatory and service requirements.
• Generate reports, analyse service/operational KPIs, and contribute to the improvement of processes and procedures.
• Document and maintain detailed records of all support activities, including resolutions, troubleshooting steps, and partner interactions.
• Change implementation.
• Handle communications with other domains.
• Build knowledge and manage daily operation activities to high efficiency.
• Collaborate with our Partners and internal stakeholders to identify issue and fixes incidents within
the agreed service SLA.
• Be part of an on-call shift rotation pool.
• Availability to work occasionally during nights and weekends to provide support for urgent issues
or scheduled maintenance.
| REQUIRED KNOWLEDGE, SKILLS, AND EXPERIENCE: ESSENTIAL DESIRABLE |
| • Bachelor’s degree in Telecommunications, Engineering, or a related field. |
| • 5+ years of experience in mobile core network operations / Planning. |
| • Deep understanding of mobile network related protocols, technologies, and architecture such as |
| SS7, Diameter, GTP, MAP, SIP, RTP, IP-based protocols, SOAP, REST. |
| • Strong technical knowledge on VoIP, LTE, VoLTE/IMS, including core network elements and architecture |
| • PCRF/OCS experience. |
| Hands on in at least one of the below vendors/ products: |
| • Nokia: Combo SPS, NCC, NPC |
| • Oracle: CHF, PCF. |
| • Experience with monitoring, testing tools, troubleshooting techniques and performance analysis. |
| • Excellent analytical and problem-solving skills with a focus on delivering high-quality results. |
| • Strong communication and interpersonal skills to collaborate effectively with internal and external Stakeholders |
| • Ability to work under pressure and prioritize tasks in a fast-paced and dynamic environment. |
| • Familiarity with trace reading and troubleshooting. |
| Working experience on Openstack or Kubernetes. |
| • Method of Procedure preparation and validation experience. |
| • Configuration implementation experience. |
